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Terms, price lists and
other documents
Downloadable price lists, general terms and conditions, and other important documents in one place.
VoIP
Documents related to VoIP services
General Terms and Conditions (GTC)
Current general contractual terms
GTC — valid until 2023-09-14
Previous general contractual terms
Business VoIP contract
VoIP service agreement for businesses
Residential VoIP contract
VoIP service agreement for private customers
Annex 3: Service fees
VoIP service price list and tariff table
Annex 4: Subscriber services
Description of services available to subscribers
Annex 5: Quality indicators
Service quality indicators and guarantees
Annex 6: Data protection policy
Policy governing the handling of subscriber data
Annex 7: Number portability statement
Required statement for phone number portability
Annex 8: Supervisory bodies
Contact details of relevant supervisory authorities
Call termination fee
Call termination fee table
Number portability procedure rules
Detailed rules for number portability procedures
Data protection
Documents related to data protection
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